Guidelines on damaged or missing goods
As soon as the damage or shortage is identified, written notification must be sent to Faroe Ship’s claims department at claims@faroeship.fo. The written notification must include the following information:
- SO-number
- Invoice
- Shipping documents
- Proof of damage, e.g. photos
The claims department at Faroe Ship will respond no later than 3 days after receiving the notification.
If you have any doubts or questions regarding a damage or shortage notification, please contact Faroe Ship’s claims department via email at claims@faroeship.fo or by phone at +298 54 90 70.
Terms and conditions
We recommend that you read our transportation terms and conditions, which can be found on the back of the Bill of Lading/Sea Waybill or on our website here.